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FAQs

PAYMENTS

What are the payment options available?

For local shipping (within Pakistan), we offer two payment solutions i.e. Cash on Delivery and Credit Card.

For worldwide shipping, only Credit Card payment solution is accepted.

Why my transaction is failed or declined?

Please make sure to activate your card from the issuer bank before making the transaction. If the transaction undergoes, please verify from your bank statement whether it is processed or not. If you face system error and the amount gets deducted from your account, the amount gets credited back in few hours.

You can also email us at customercare@sokamal.com for concerns in this regard.

SHIPPING & DELIVERY

What are your delivery areas?

We deliver all across Pakistan.

Do you deliver outside Pakistan?

Yes, we are offering International Shipping in USA, UK, Middle East and other regions as well.

When will I get my product after I place an order (delivery period)?

For local orders, it takes 3-5 working days for delivery. For international order days, it can take up to 10 working days. 

What are the delivery charges?

For local shipping, we are offering FREE SHIPPING for orders of 1950 PKR or above. For orders of lesser amount, 200 PKR applies as shipping charges.

For worldwide shipping, delivery charges depend upon the weight of the item and the region. The final shipping rate can be found at Checkout page.

How can I track my order delivery?

We will be providing you consignment number once your order is placed through email. You can insert your consignment number here to track the status:


Local Shipping: http://callcourier.com.pk/Tracking.html

International Shipping: http://www.dhl.com.pk/en/express/tracking.html